Ahmad Arafat

SENIOR OPERATIONS & R&D LEADER | OPERATIONS STRATEGY

Dubai, UAE

Profile summary

Strategic Senior Operations and R&D Leader with 16 years of expertise shaping organizational performance, operational excellence, and cross-functional team leadership across the GCC. Known for directing end-to-end R&D activities, executing complex consulting engagements, and implementing robust business processes. Committed to driving institutional alignment, continuous improvement, and strategic growth through data-driven decision-making and stakeholder engagement.

Career highlights

Operations And Training Leadership: Directed multidisciplinary operations and research activities while serving as project lead for the delivery of 18 training kits.

Quality Management Systems Implementation: Managed consulting engagements supporting clients with ISO 9001 implementation and the development of structured management processes.

Process Improvement And Consulting: Conducted internal audits and process assessments to identify operational gaps and improvement opportunities across client organizations.

Key skills

TechnicalAI & Digital Transformation Change Management Business Transformation Organizational Development Data-Driven Decision Making SOP & Policy Development LMS & Digital Learning Solutions AI & Digital Transformation LMS & Digital Learning Solutions
ProfessionalOperations Strategy & Management Research & Development Leadership Business Process Improvement Stakeholder Management Training Operations Operational Excellence Project & Program Management Innovation & Product Development Cross-Functional Collaboration Market & Competitor Research Certification Partnerships Team Leadership & Coaching Strategic Planning & Execution Operations Strategy & Management Research & Development Leadership Business Process Improvement Change Management Business Transformation Organizational Development Stakeholder Management Training Operations Operational Excellence Project & Program Management Innovation & Product Development Cross-Functional Collaboration Market & Competitor Research Data-Driven Decision Making SOP & Policy Development Certification Partnerships Team Leadership & Coaching Strategic Planning & Execution

Professional experience

Head Of Operations & Research & DevelopmentMar 2019 - Present
Virginia Institute of Finance & Management VIFMDubai, UAE

Shaped operational strategy and research direction, steering multidisciplinary teams and guiding institutional alignment. Directed internal research initiatives while overseeing the development of standardized business procedures and corporate training delivery.

  • Directs end-to-end R&D activities through market analysis and competitor benchmarking to identify opportunities for program innovation and growth.
  • Serves as Project Lead for the Institute of Public Administration IPA Training Kits Project, directing consultants through the research, design, and delivery of 18 training kits.
  • Develops and implements SOPs and operational policies to establish structured and consistent business processes.
  • Delivers corporate training in Data Analytics and Quality Management, serving as a subject-matter lead for client organizations.
Senior Hr & Administration OfficerFeb 2017 - Feb 2019
Arabtec Construction - Bahrain International Airport ProjectManama, Bahrain

Defined human resources and administrative strategy, steering operations for a large workforce on the Bahrain International Airport Project while aligning corporate leadership with site management.

  • Coordinated workforce planning, onboarding, logistics, and administrative requirements within a complex project environment.
  • Developed on-site standard operating procedures to structure processes and consistency across operations.
  • Trained human resources and site teams on quality and safety standards for implementation across project activities.
Management ConsultantFeb 2011 - Jan 2017
ARM AssociatesDubai, UAE

Directed end-to-end consulting engagements spanning business operations and process improvement. Coordinated cross-functional project teams to manage deliverables, client requirements, and timelines.

  • Conducted internal audits and process assessments to identify operational gaps.
  • Supported clients with ISO 9001 implementation and development of structured management processes.
  • Directed change management initiatives to transition organizations to improved operating practices.
Research OfficerOct 2009 - Dec 2010
ASAS Research & ConsultingAmman, Jordan

Directed financial and market research operations focused on publicly listed entities across the Gulf region. Compiled analytical reports for senior stakeholders while applying systematic methodologies to validate business information.

  • Performed quantitative research to identify market trends and business insights.
  • Conducted financial ratio analysis and translated findings into decision support information.

Education

Master's Degree
University of New England

Economic Studies

  • Australia
Bachelor's Degree
Hashemite University

Risk Management & Insurance

  • Jordan

Certifications

ISO 90012015 Lead AuditorQuality Management Systems
Lean Six Sigma Yellow Belt
FMVA® - Financial Modeling & Valuation AnalystCorporate Finance Institute
AFM1 - Advanced Financial ModelerFinancial Modeling Institute
Microsoft Office Expert CertificateMicrosoft Certified

Languages

English · Professional

Arabic · Professional